FAQ

WHO IS FOTOFONE?


An Australian husband and wife team have helped to create and launch a unique new product to give mobile phone owners the chance to personalise a cover for their mobile phone - with absolutely any design of their choice.


The new product is called Fotofone.
Creator John Wilson - who with wife Vuthea created the entire concept - says the whole idea of Fotofone is to give people or businesses the opportunity to create their very own personalised phone cover to protect their mobile phone at a reasonable price. He says mobile phones have now become a key part of life for millions of Aussies.


There has already been a strong response to Fotofone from grandmothers who are putting images of their grandchildren on the back of their phone covers, parents who are snapping up the covers to put images of their kids on and teenagers who are creating their own unique designs as well as putting best mates on the covers.


Numerous businesses are also putting company logos and designs on phone covers for their staff. It takes literally just 2 minutes to create a Fotofone cover.


Unlike anything else on the market it is not a sticker put on the phone but is - in fact - a full colour printed hard plastic cover with the personalised design on the phone cover.


Most models of mobile phones are covered. It costs just $29.95 to create a personalised Fotofone cover which is then delivered to your door. Anyone wanting to know more or purchase a Fotofone cover should just go to www.fotofone.com.au.


Creator John Wilson said "The beauty of these covers is that you can easily protect your phone with a hard plastic cover instead of a boring plain colour. It can have either your own design on it or a photo of a great moment in your life. It's a wonderful way of carrying that special person around in your pocket. It's a way of sharing that special moment."


"It was a very simple idea. We think it's very effective. Customers have clearly been thrilled. Grandparents want to show off their grandchildren. Teenagers love the fact that you can create your own unique design through the website or put a friend on. Car lovers are even putting cars on the back of their mobile phone covers!"


"The sky is the limit because if you've got the photo, we can put it on a mobile phone cover. The process is very easy. All you do is go to the website, upload the photo that you want on your phone cover. We do the rest. Through the website at www.fotofone.com.au you can also buy a gift card to give to a friend or family member. It makes a terrific present."


The phone covers can last up to 12 months. Customers receive a front and back cover to protect their mobile phone (except in the case of the iphone where it is just the back cover). John Wilson says that he is not aware of any similar product in Australia. He intends to market the concept overseas.


John Wilson added "We can put anything you want on a phone. Your dog, cat, favourite pet, favourite pop star, favourite sports icon… anybody. In around 120 seconds we can create a cover. It's all very easy and simple."



WHAT IS A FOTOFONE COVER


What is a mobile phone cover. Mobiles phone are a large investment regardless of whether you bought it out right or have it under contract for two years. If you have bought the phone or it's under contract, the last thing you want to do is damage your phone. So what's the answer? Well its simple- buy a mobile phone cover to help protect your mobile phone from scratches and knocks. Mobile phones covers have been around as long as mobile phones have been out. There is a vast range of mobile phone covers out there in the market place to choose from, anything from clear silicone covers to, plastic skins, plastic covers, hard plastic covers, leather cases, cloth cases.


I've even seen wood and aluminum cases. All with the same specific task of helping to protect your mobile phone. So with so many options out there, how do you decide which one to go for? Mobile phone covers come in all sorts of price range starting from as low as $5 right up to $100. Of course, spending on a $100 dollar cover doesn't necessary mean it is a better quality or that it will protect your phone better. I've seen $100 mobile phone covers which are just your hard plastic (just like a $20 one) but it has diamantes on it. So if that's the case then you are really paying for a look/style and not the primary function- which is to protect your phone. Then you've got the case where you spend $5 on a cover and find out it is very low in quality so really what you've done then is put a cheap looking cover on your expensive phone.


The most commonly seen covers are hard plastic covers. These of course come in different quality of plastics so you do pay for what you get. Plastic covers can range from anything from recycled plastics to being which is classified as a B or C grade plastic to a primary poly carbonate product which is an A grade plastic. Hard plastic covers tend to hold up better against scratching and more resilient to drops and knocks as compared to your other options already mentioned. At around the price range of $30 to $40 this is a cheap way of ensuring your phone is given adequate protection. If the covers get damaged and too scratched then they can be easily replaced with a new one. The other advantage of the hard plastic mobile cover is that it's light, slim line, not bulky and it does not compromise accessibility to answer your phone like the cloth/material phone covers. Hard plastic mobile phone covers comes in a variety of colors and designs so you can to some extent feel as though you've chosen a color or design that is different to your family and friends. Even though we are given a choice in what color or design we might want to cover our phone with, this still isn't true personalization. There is new product out called fotofone which truly delivers personalization of your mobile phone cover.


They are an A grade hard plastic phone cover which you can create the design or supply the image so it truly becomes personalized and is yours. Priced at only $29.95, they really are a value for money by protecting your phone, looks good and you also have a great time creating your cover. Of course at that price, you could afford to get a few different covers made up to accessorize your mood or outfit. In conclusion, a hard plastic phone cover is the smarter and most cost effective choice in helping to protect your mobile phone cover whether you choose from the many designs and colors available in store or create and design your own unique cover from the fotofone website.



Find Your Answer - Fast
Just Click On The Question Below


Q: What does Fotofone make?

Fotofone make personalised phone covers.

Q: Are fotofone covers a real cover?

Yes , Fotofone covers are a real hard plastic cover that goes around the front and back of your phone encasing your phone with a protective cover.( Please note: iphones only comes with a back cover)

Q: What colour do the covers come in?

Fotofone covers are white on the back with a clear front, currently Fotofone does not offer any other colours . We need the white colour to print on.

Q: Do you only do covers for iPhones?

No, we do covers for most current model phones. We update our range regularly but if you do not see your model please email us and we will notify you when it becomes available.

Q: How do I use my Promotional code?

If you have a promotional code, once you have created or uploaded your image and "check out" to proceed to payment, click on "submit promotional code" which is located at the bottom of the page.This is where you enter your promotional code, once you have entered the promotional code click on "submit promotional code" This will take you to the payment area and will apply any promotioanl offer you have been given.

Q: Can I change my order?

Yes, but it must be done within 24 hours after the time you pay or use your gift card. If you change your mind after 24 hours we are not able to change the cover you have orderd . if you need to change your cover please email print@fotofone.com.au with your name, address and your order number or call + 61 3 9500 8300 and leave a message with a return phone number including country code and area code. We will call you back within 12 hours.

Q: How do I make a Fotofone cover?

From the home page click on the "get started" button, pick the option you would like to do " Design your own cover" or " Upload your own image", select your phone type, select your model. Now create or upload your image once you have created or uploaded your image click on "check out", on the next page you have two options. Option one is "payment by credit card or debit card" click on the button to make your payment. Or the second option has an area to enter the gift card or promotional cod. If you have a promotional code or gift card this is where you enter it . Once you have entered the promotional code or gift card number click on "submit promotional" or "redeem gift card" This will take you to the payment area and will apply any promotioanl offer you have been given. Or if it is a gift card you will go to our information page, please fill in all your information.

Q: I cannot see my phone type or model what do i do?

You can email us at print@fotofone.com.au and we will add you to our email list for that model, when we get the model in we will email you to tell you that your cover is in.

Q: Can i just email my image to you instead?

Yes, just go to the home page, click on "email your image", this is found on the left hand side of the page under search by phone. You will see an image of an envelope and yellow arrow. Once you click on it follow the steps.

Q: Do you send Fotofone covers oversea?

Yes, just go to the home page, click on "email your image", this is found on the left hand side of the page under search by phone. You will see an image of an envelope and yellow arrow. Once you click on it follow the steps.

Q: Can i just email my image to you instead?

Yes we send fotofone cover oversea, it takes about 10 to 15 working days,sometime a little longer depending on the country you're in.

Q: Can I buy a cover if i do not live in Australia?

Yes you can, we use Pay Pal for all our payments this way we can accept all currencies.

Q: How do i pay for my fotofone cover?

After you have created or uplaoded your image, click on check out, choose the payment option, fill in all your information click on submit. This will take you to Pay Pal to make your credit card or debit card payment.

Q: Do I have to use Pay Pal?

No, you do not need to use Pay Pal, just email us and we will send you our bank information to make a bank deposit or transfer payment to our bank account. Once you have made your payment simply email your image to us with your name, address and phone type and model. We will make your cover for you and post it out.

Q: I having a problem uploading my photo what do I do?

If you are having a problem with your image please remove any underscores in the name of the file and lower the size of your image, if your image is bigger than 1428mm x 1041mm it may not work correctly. If you are still having a problem you can email us your image and we will make the cover for you. For payment we will email you our account information for you to make an EFT payment. Please email print@fotofone.com.au

Q: How long does it take for my Fotofone cover to be delivered?

It takes about 7 to 10 working days from the time you order. Note: if we are awaiting payment to be cleared then it is 7 to 10 working days once payment is received and cleared.if you have not see your cover in about 10 working days please email us on print@fotofone.com.au and we will track it for you. Please note: This applies to orders within Australia. International orders can take up to 3 weeks depending on which country.

Q: Can I buy a gift card?

Yes, on the home page on the left hand side under the heading "search by phone" , click on "Gift card" and follow the steps. We will post it out to you within 7 to 10 working days.

Q: How do i use my gift card?

If you have a gift card, from the home page click on the "get started" button, pick the option you would like to do " Design your own cover" or " Upload your own image", select your phone type, select your model. Now create or upload your image. Once you have created or uploaded your image click on "check out", on the next page you have two options. Option one is "payment by credit card or debit card" the second option has an area to enter the gift card or promotional code. This is where you enter your gift card number found on the back of your gift card (note when entering the gift card code on the back of the card it MUST BE IN UPPER CASE WITH NO SPACES BETWEEN THE FFV AND THE NUMBER i.e FFV1111111 if you have a space or not in upper case the card will not work), once you have entered the gift card code click on "redeem gift card" This will take you to the next page for you to enter your information then click submit.

Q: Can I change my address if it's incorrect?

Yes, but it must be done within 24 hours after the time you pay or use your gift card. If you changed your mind after 24 hours we are not able to change the cover you have ordered . If you need to change your cover please email print@fotofone.com.au with your name, address and your order number or call + 61 3 9500 8300 and leave a message with a return phone number including country code and area code. We will call you back within 12 hours.

Q: I cannot see an image on the last page when I'm entering my information?

If you do not see an image in the box on the left, your image has not loaded correctly. You will need to go back and re-upload your image. The problem with your image is the underscores or the size. Please remove any underscores in the name of the file and lower the size of your image, if your image is bigger than 1428mm x 1041mm it may not work correctly. If you are still having a problem you can email us your image and we will make the cover for you. For payment we will email you our account information for you to make a EFT payment. Please email print@fotofone.com.au